PRIVATE COACHING TERMS AND CONDITIONS
By participating with Rogue Archery, I/we acknowledge and accept the following terms and conditions, and acknowledge the risk assessment provided by the service provider, and agree to release and indemnify the service provider in regards to the acknowledged risks, injuries and obligations.
Provision of services from the service provider (Rogue Archery Pty Ltd) will be under the following terms and conditions.
Unless otherwise stated, all participants agree to have their digital images taken during the service. Any photos or video footage taken by the service provider may be displayed through a number of mediums including social media and on marketing material.
If participants are unwilling to have their photo displayed, they must notify the service provider in advance, or request it to be removed with reasonable notice.
The person(s) responsible for lost or damaged equipment owned by the service provider will be liable for any repair or replacement costs as quoted by the service provider.
The person(s) responsible for any third party property damage will be liable for any repair or replacement costs.
We retain the right to refuse participation without refund for circumstances including (but not limited to) the following:
A person displays unsafe behaviour to themselves or others (at the discretion of the DOS)
Non-compliance with instructions from the service provider
Disregard for safety procedures
Causing damage to equipment
If the nominated course location is, or becomes unsafe for participants or the general public
If participant(s) appears intoxicated or under the influence of drugs or alcohol
Other reasons at the discretion of the DOS
If a participant wishes to cancel a booking with reasonable notice (at the discretion of Rogue Archery), then we will endeavour to provide a refund, minus any outgoings such as transaction fees or field hire costs.
If a cancellation is requested within 48 hours of a course, a 50% cancellation fee will be charged.
If the archery course is cancelled due to unforeseen circumstances such as poor weather, in the first instance we will endeavour to arrange a make-up session, or provide a credit towards other services.
Cash refunds will only be offered at the discretion of Rogue Archery.
The total aggregate liability of the service provider under or in connection with the services; howsoever caused, whether in contract, in tort, for breach of statutory duty or otherwise, shall not exceed:
(i) for liabilities for which we are entitled to be paid or indemnified for the liability by an insurer under any insurance policy the subject of the insurances under this Agreement, the limit of liability or indemnity under the insurance policy to the maximum of the amount specified for that type of insurance in this agreement; or
(ii) for uninsured liabilities, the amount of 10 x the Price.
We will not be liable for any indirect, special or consequential loss or damage whatsoever (including but not limited to lost profits or interruption of business) arising out of or in connection with our services, whether or not the possibility of such loss or damage was known or foreseeable.
Participants are to participate within their own ability. If the participant has a pre-existing injury that may be aggravated by the activity, he/she should notify the instructor and seek appropriate advice.
There is an element of archery instruction that requires physical contact to assist in learning some techniques. This is always done in a professional manner; however, if the participant is uncomfortable with physical contact, the instructor should be notified accordingly.
Participants agree to any medical treatment that may be warranted during the archery course.
Customer (you) – Person engaging the services of a mobile archery course or related services
The service provider (us/we/our) – The people responsible for providing the archery course services
DOS – Director of Shooting
Services – Provision of an archery course or related services
Rogue Archery – Complaints and grievances policy
Rogue archery aims to provide a safe, inclusive and productive training environment for all archers. This policy aims to support this goal by outlining the process for resolving disputes or grievances.
Negotiated solutions will aim to address the key issues and be acceptable to all individuals or parties involved without ascribing blame, victimisation or discrimination. Complainants will not suffer any disadvantage, victimisation or discrimination as a result of raising a grievance, with minimum stress and maximum protection for all concerned.
Rogue Archery operates under various jurisdictions including schools, archery clubs and private or community venues. This policy extends to disputes or grievances that occur during, or in association with activities conducted by Rogue Archery, but does not supersede the obligations of archers, officials and coaches under other relevant policies such as Archery Australia’s member protection policy.
Rights and responsibilities
All persons have the right to:
make a complaint to the coach or another member of the team at an appropriate level
be treated with respect and impartiality and provided with support throughout the process
have the principles of natural justice and procedural fairness observed. This means:
complaints must be fully described by the person with the grievance
the person who is the subject of concern must be informed of all the allegations in relation to his/her behaviour
the person who is the subject of concern must have a full opportunity to put forward their case
all parties to the complaint must have the right to be heard
all relevant submissions and evidence must be considered
irrelevant matters must not be taken into account
the decision-maker must be impartial, fair and just
investigations and proceedings that are conducted honestly, fairly and without bias.
no undue delay in investigations and proceedings.
It is the responsibility of all parties involved in a grievance to participate fully in the resolution process in good faith. Confidentiality must be respected and maintained at all times within the constraints of the need to fully investigate the matter, subject to any legal requirements for disclosure and consistent with the principles of natural justice.
Rogue Archery aims to address disputes or grievances at the lowest possible level, however; in some instances it may be appropriate to escalate to a higher level for intervention.
The following procedure should be followed by complainants in response to a dispute or grievance, including some of the following scenarios:
Archers who have a grievance with Rogue Archery around the services provided e.g. quality of coaching, attention provided during instruction, payment for services etc.
Archers who have a grievance with another archer within the activity
Disputes between archers, parents/guardians, or other stakeholders associated with the activity.
If the complainant feels comfortable to do so, complaints should be dealt with in the first instance by communicating directly with the person involved. This level is quite informal and verbal.
If the matter is not resolved, proceed to stage 2.
The complainant notifies the coach (in writing or otherwise) as to the substance of the grievance and states the outcome sought. Discussion should be held between the complainant and any other relevant party. This level will usually be informal but either party may request written statements.
If the matter is not resolved, proceed to stage 3.
If the complainant is not satisfied with the outcome of stage 1 and 2 of this procedure, they reserve the right to approach a relevant external agency such as an anti-discrimination commission or the department of child safety services for advice.